Privacy Policy

This Privacy Policy governs the manner in which Suburban Travels collects, uses, stores, processes, and protects information provided by users of www.suburban.in and customers who use our travel-related services. This Privacy Policy is an electronic record and does not require any physical or digital signature. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, to the extent permitted under applicable law.

This Privacy Policy is published in accordance with applicable laws and regulations relating to the collection and processing of personal information and electronic records in India. Suburban Travels reserves the right to update, modify, or amend this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws and regulations.

By using our website or services, you consent to the collection, storage, processing, use, and transfer of your information as described in this Privacy Policy. Your information may be used to provide travel services, process bookings, communicate with you, provide customer support, and improve our services.

PERSONAL INFORMATION

When you use our website or contact Suburban Travels for our services, we may collect personal information that you voluntarily provide to us. Depending on the service requested, this information may include your name, mobile number, email address, residential or correspondence address, date of birth, nationality, passport details, visa-related information, travel preferences, and other information required to provide the requested service.

TRAVEL AND BOOKING INFORMATION

For travel bookings and related services, we may collect information such as travel dates, destinations, number of travellers, passenger details, booking preferences, accommodation requirements, transportation requirements, and other information necessary to arrange your travel.

VISA AND PASSPORT INFORMATION

If you request visa assistance, passport assistance, or related documentation services, we may collect information and documents required for processing your request. This may include passport details, visa application information, photographs, supporting documents, travel information, and other information required by the relevant authorities, embassies, consulates, airlines, or service providers.

TRANSPORTATION INFORMATION

If you use our taxi, cab, coach, airport transfer, or other transportation-related services, we may collect information such as pickup and drop-off locations, travel dates and times, passenger details, contact information, and other information required to provide the requested transportation service.

NON-PERSONAL INFORMATION

We may also collect non-personal information when you visit or use our website. This may include browser type, device type, operating system, pages visited, referring website, general geographic information, website usage patterns, and other technical information that does not directly identify you.

AGGREGATE INFORMATION

We may combine and analyse information collected from users in an aggregated or anonymised form for purposes such as understanding customer preferences, improving website performance, analysing service usage, developing new services, and improving our marketing activities. Such information will not be used to identify you personally unless permitted by applicable law.

COOKIES

Our website may use cookies and similar technologies to improve user experience, remember preferences, understand website usage, measure advertising performance, and provide relevant content. You may configure your browser to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect certain features or functionality of the website.

USE OF INFORMATION

Suburban Travels may use the information collected from you to process travel bookings and service requests, provide tour packages and transportation services, assist with visa and passport-related services, communicate with you regarding your enquiries or bookings, provide customer support, process payments, improve our website and services, conduct analytics and marketing activities, comply with applicable legal requirements, prevent fraud or misuse, and fulfil other purposes disclosed to you at the time of collection.

INFORMATION SHARING

We may share your information with airlines, hotels, transportation providers, travel partners, visa service providers, payment processors, technology providers, communication service providers, and other third parties where such sharing is necessary to provide the services requested by you.

We may also disclose information where required by law, regulation, court order, government authority, or law enforcement agency, or where such disclosure is reasonably necessary to protect the rights, property, safety, or security of Suburban Travels, our customers, employees, or other persons.

We do not sell your personal information to third parties for their independent marketing purposes.

THIRD-PARTY ADVERTISING AND ANALYTICS

We may use third-party analytics, advertising, and marketing platforms to understand website traffic, measure advertising performance, improve our services, and communicate relevant offers or information. These third-party providers may use cookies, pixels, tags, or similar technologies in accordance with their respective privacy policies.

INFORMATION SECURITY AND RETENTION

Suburban Travels takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes for which it was collected, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

PAYMENT INFORMATION

Payments made through our website or through third-party payment providers may be processed by secure payment gateways. Suburban Travels may receive transaction-related information necessary to confirm and manage your payment, but sensitive payment information such as complete card numbers, CVV numbers, or banking passwords is generally processed directly by the applicable payment service provider.

CUSTOMER COMMUNICATIONS

We may contact you by phone, SMS, email, WhatsApp, or other communication methods regarding your enquiries, bookings, travel arrangements, payments, service updates, documentation requirements, or customer support requests.

Where permitted by applicable law, we may also send information about our travel packages, offers, services, or other relevant communications. You may request to stop receiving promotional communications from us at any time.

ACCURACY OF INFORMATION

You are responsible for ensuring that the information and documents provided to Suburban Travels are accurate, complete, and up to date. Suburban Travels shall not be responsible for delays, rejection, cancellation, or other consequences resulting from incorrect, incomplete, outdated, or misleading information provided by you.

WITHDRAWAL OF CONSENT

Where applicable, you may withdraw your consent for the processing of your personal information by contacting Suburban Travels using the contact details provided below. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for fulfilling your request or complying with applicable legal requirements.

CHILDREN'S PRIVACY

Our services are not specifically directed towards children. Where information relating to a minor is required for travel bookings or other services, such information should be provided by or with the involvement of the child's parent or legal guardian, where required by applicable law.

UPDATES TO THIS PRIVACY POLICY

Suburban Travels may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, services, or applicable laws and regulations. Any updated version will be made available on our website. Your continued use of our website or services after an update may constitute acceptance of the revised Privacy Policy to the extent permitted by applicable law.

MISCELLANEOUS

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute relating to the use of our website or services shall be subject to the applicable jurisdiction of the courts having authority over Suburban Travels' place of business, subject to applicable law.

Nothing in this Privacy Policy limits any rights available to you under applicable data protection, consumer protection, or other applicable laws and regulations.

CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below.

Suburban Travels

2nd Floor, National Residency Complex

Metro Pillar 450, Edappally P.O.

Cochin – 682024, Kerala, India

Phone: +91 93888 48883

Email: info@suburban.in

Website: www.suburban.in